Shipping policy

Introduction
Welcome! At Hero Paws, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.

Free Worldwide Shipping
We offer free shipping on every order, to every destination we ship to. No minimum order value required.

Order Processing Time
Orders are processed within 2-4 business days (Monday-Friday). Orders placed on weekends or holidays will be processed on the next business day.

Delivery Times
Once processed, orders typically arrive within 5-8 business days. Delivery times are estimates and may vary based on your location and external factors such as customs processing.

International Shipping
We ship worldwide, free of charge. Customers are responsible for any customs fees, taxes, or import duties that may apply in their country.

Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team at valtitech78@gmail.com within 7 days of the delivery date for assistance.

Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.